PERSONAL DATA PROTECTION POLICY STATEMENT:

The protection of your data is important to us. This policy statement sets out the basis on which personal information we collect from you, will be processed by the Company.

PERSONAL DATA

Personal data refers to any data of an individual who can be identified from that data or from other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

The types of personal data collected includes, among other things, depending on the nature of your interaction with us:

  • Name
  • NRIC numbers, FIN number, passport number
  • Date of birth
  • Gender
  • Country of birth / nationality
  • Vehicle number
  • Telephone numbers
  • Email addresses
  • Credit card information

Personal data may have been provided to us by you personally or any authorized personnel with your consent.

PURPOSES FOR COLLECTION AND USE OF PERSONAL DATA

We collect and use personal data for the following purposes.

  • Guests of Hotel Royal including guests and customers of our Food & Beverage outlet, meetings and events services.
    • To facilitate the reservation process;
    • For registration during check-in;
    • To provide products and services to guests including updates on Hotel Royal's promotions;
    • To respond to guests' queries, requests and feedback;
    • To seek feedback from guests to evaluate Hotel Royal's products and services;
    • To manage the administration and business operations of Hotel Royal; and
    • To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Hotel Royal.
  • Vendor / service provider / business partner of Hotel Royal.
    • For the purposes of the supply and support of products and services to Hotel Royal and for the evaluation of such products and services;
    • Processing and payment of vendor invoices;
    • To manage the administrative and business operations of Hotel Royal; and
    • To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Hotel Royal.
  • Others
    • To evaluate applications for employment, internships and industrial attachments with Hotel Royal.

In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your personal data and sought your consent to such purposes. We only collect and use personal data for purposes for which you have consented to. We will seek your consent prior to using your personal date for the new purpose which you have not previously consented.

SHARING OF PERSONAL DATA

We may share your personal data with third parties in order to perform services on our behalf, including but not limited to processing of credit card transactions, providing you with customer service or data analysis. All such third parties will be under obligation to maintain confidentiality and security of the personal data and to only use the personal data for the purposes specified by us.

We may also share your personal data with the law enforcement or government agencies for security and customs purposes. We reserve the right to disclose your personal data to defend Hotel Royal against liability or in any judicial process or as otherwise required for complying with the law.

RETENTION

Hotel Royal will retain your personal data only for as long as it is necessary to service its purpose, or as required by the relevant laws.

SECURITY

We have put in place security safeguards and measures to prevent any unauthorized access and misuse of personal data. We use secure socket layer (SSL) technology to safeguard your personal data.

GOVERNING LAW

This Personal Data Protection Policy shall be governed in all aspects by the laws of Singapore.