| Singapore Quality
Class
The Singapore Quality
Class Program provides us with a framework
for achieving business excellence.
The Singapore Quality
Class implementation has given us the opportunity
to benchmark our own management systems
and practices against world-class standards
of excellence as outlined in the Singapore
Quality Class Business Excellence Model.
Upon receiving the
Singapore Quality Class award, Hotel Royal
has further benchmarked on the following
four best practices:-
1) 3 Step Service
(greetings & telephone etiquette)
2) Uncompromising levels of cleanliness
3) Ownership of Guests' complaints; and
4) Escort guests to their desired place
We will continue
to work towards this goal by providing the
excellent customer services to all our Guests.
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